I’ve been hands-on with AI customer service tools for years, and 2026 brings...

https://papa-wiki.win/index.php/How_Do_I_Explain_Level_1_vs_Level_2_Automation_to_My_CFO%3F

I’ve been hands-on with AI customer service tools for years, and 2026 brings some smart shifts. Platforms now hit around 70% automation in just a week, but many still focus on assisting agents instead of fully resolving tickets