How to respond when your loved one's medical alarm goes off

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When you hear that alarm, don't panic. Take a deep breath and stay calm because they need your steady voice more than anything. Rush to their side, but don't shout—just say something gentle like 'I'm here, let me help.' Check if they're conscious and breathing, then press the talk button on the alarm box to speak with the emergency operator. Hold their hand, describe what's happening clearly, and follow the operator's instructions step by step until help arrives.