How a $12M SaaS Company Nearly Tore Itself Apart Over Relationship Intelligence vs Execution Governance

https://www.insert-bookmark.win/why-forcing-one-platform-to-do-every-workflow-breaks-modern-operations

Everyone assumes governance is a checkbox. They whisper that relationships smooth every process and that setup effort is overhead you can cut. That belief cost BeaconOps - a real-ish SaaS company at $12 million ARR - more than revenue